Refund policy

Refund and returns policy

Personalized items are final sale. Every Named & Gifted item is made to order with the name, message, or photo you provide, so we cannot accept returns, exchanges, or refunds for change of mind, or for spelling or content in the text or photo you entered.

If something goes wrong on our side If your item arrives damaged, defective, or does not match the text or design you approved, contact us within 14 days of delivery through our Contact page. Include your order number and a clear photo of the item and its packaging. We will remake and send a replacement at no cost, or refund you if a remake is not possible.

Before you order Please check the preview and the spelling before you pay. What you enter is exactly what we make. We cannot change text or cancel an order once it goes into production.

Cancellations Production starts soon after an order is placed, so we may not be able to cancel it. If you need a change, contact us as soon as possible and we will do our best, but we cannot promise it.

Lost packages If your tracking shows delivered but you did not receive your package, or it is lost, contact us through our Contact page and we will work with our production partner and the carrier to resolve it.

Gift cards Gift cards are not refundable, except where required by law.

How refunds are issued Approved refunds go back to your original payment method. Your bank or card company may take several business days to post it.

Questions? Use the form on our Contact page.