Frequently Asked Questions

Can I change my text after I order?

Once an order goes into production we cannot change it. Contact us right away and we will do our best, but we cannot promise a change.

Are your gifts handmade?

No. Every item is made to order by our production partners using the exact text you enter. We choose the products and stand behind them.

Can I send a gift straight to someone else?

Yes. Enter the recipient's address at checkout.

What if my gift arrives damaged or wrong?

Contact us within 14 days of delivery and we will make it right. See How Personalization Works for our custom-item policy.